You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

mooo51 Author

Level 1

4 points

I can’t open my iPhone 11

I forgot the password and I don’t have pick up

I need to reset the password

it was set as Face ID

iPhone 11, iOS 15

Posted on Aug 6, 2022 7:59 AM

Top-ranking reply

WheelieNick

Level 8

40,575 points

Posted on Aug 6, 2022 8:07 AM

Even if you have set up Face ID , there is always a passcode that you need to setup before you can set up Face ID. the passcode is for if you cannot open your Face ID, when wearing a face mask with an iPhone X for example

To remove the passcode, follow this steps

If you're running iOS 15.2 or higher use this steps

How to remove your iPhone, iPad, or iPod touch passcode without a computer - Apple Support

If you're running an earlier version of iOS, follow this steps

If you forgot your iPhone passcode - Apple Support

View in context

I can’t open my iPhone 11

Similar questions