Hello, I buy for my mother used Apple Watch 5, but the person I bought from has not logged out of iCloud and does not respond to my messages.
is it possible to solve this problem?
[Edited by Moderator]
Hey yurii114,
Thanks for using Apple Communities.
I'm sorry to hear that. Apple watch needs to be removed from FindMy for setting up with other apple ID.
In case it's not possible to contact previous owner and You have proof of purchase documentation You can submit Activation Lock support request using the article below.
Hey yurii114,
Thanks for using Apple Communities.
I'm sorry to hear that. Apple watch needs to be removed from FindMy for setting up with other apple ID.
In case it's not possible to contact previous owner and You have proof of purchase documentation You can submit Activation Lock support request using the article below.
bumbarashka wrote:
...You have proof of purchase documentation You can submit Activation Lock support request using the article below.
How to remove Activation Lock - Apple Support
Only the previously registered owner can use that method to remove Activation Lock as explained in The All Too Common SAD Reality of Buying … - Apple Community
Bought used Apple Watch that's locked to another Apple ID
