Refund request

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ttthanh Author

Level 1

4 points

Refund request

Dear Apple Support,

I have received my account announcements for paying APPLE.COM/BILL.ITUNES.COM IE:

On 07-08-2022, at 06:34:06 = 1.000.000 VND
On 07-08-2022, at 06:07:03 = 3.000.000 VND
On 07-08-2022, at 06:06:15 = 3.000.000 VND
On 07-08-2022, at 06:05:54 = 3.000.000 VND
On 07-08-2022, at 06:05:29 = 1.000.000 VND
On 07-08-2022, at 04:43:12 = 1.000.000 VND
On 07-08-2022, at 04:42:11 = 1.000.000 VND
On 05-08-2022, at 02:18:52 = 3.000.000 VND
On 05-08-2022, at 02:18:28 = 1.000.000 VND
On 02-08-2022, at 02:55:03 = 3.000.000 VND

And I have also received my account announcements for paying APPLE.COM/BILL.www.apple.com IE:

On 05-08-2022, at 07:30:26 = 202.000 VND
On 02-08-2022, at 02:55:27 = 3.000.000 VND

The total: 23.202.000 VND, It's a big debt

I have checked my purchase history in Account Settings on my device, there are not purchase histories. I am very surprised because of these expenditures.

I hope, Apple Support and Apple will help me an above refund.

Thanks for your support,

Tran Thi Thanh

iPad mini, iOS 9

Posted on Aug 7, 2022 7:57 AM

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Answer 1

Top-ranking reply

Niel

Level 10

731,831 points

Aug 7, 2022 8:15 AM in response to ttthanh

Click here for information. If the article doesn't cover them, use the link to contact Apple Support. The people who answer questions on these boards are mostly other customers, not Apple employees.

To ask for a refund, use this link to contact the iTunes Store staff, or if you got an email receipt, use the 'Report a Problem' link in it.

If they don't know what those items are, dispute them with your financial institution.

(222509)

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Refund request

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