"Next" link grayed out when setting up Mail on iPad

Question

Level 2

285 points

"Next" link grayed out when setting up Mail on iPad

I have a new iPad Pro 12.9" running iPadOS 15.6. I'm trying to set up the Mail app to use my IMAP e-mail account thru DreamHost. I have everything entered correctly but on the second "New Account" screen, the "Next" link in the upper righthand corner constantly stays grayed out so I can't tap it:

(I've purposefully obscured some of the settings for privacy reasons. Regardless, the settings are correct; user name is the e-mail address and even tho the screenshot didn't save the bullets in the password field, the password is there and entered correctly.)

Seems like there's something obvious I'm overlooking here but I can't figure it out. I'm using the same e-mail account on my Mac without any issues.

iPad Pro, iPadOS 15

Posted on Aug 7, 2022 11:29 AM

Reply

Answer 1

Top-ranking reply

shawnogordo Author

Level 2

285 points

Aug 8, 2022 8:09 AM in response to LotusPilot

I had to swipe up to reveal the outgoing mail settings; this wasn’t obvious to me. I thought the app was asking me to enter the incoming mail settings and then tap the “Next” link in order to get to the outgoing mail settings. I have low vision, and it’s possible the outgoing mail settings being obscured is due to how I have my iPad display settings set up. Regardless, my DreamHost mail is working now on the iPad.

Reply

Answer 2

sberman

Level 10

268,365 points

Aug 7, 2022 12:23 PM in response to shawnogordo

It appears you forgot to enter your password on the bottom line shown in your screenshot.

I realize what you said in your post about the password, but the problem still appears to be with that entry. Perhaps, for example, you entered an invalid password.

Add an email account to your iPhone, iPad, or iPod touch - Apple Support

Reply

Answer 3

shawnogordo Author

Level 2

285 points

Aug 7, 2022 1:46 PM in response to sberman

The e-mail account setup process has two different points where you enter a password. I've entered the correct password both times. Still, the "Next" link remains grayed out. I tested the credentials by logging in to DreamHost's webmail portal, and they work there.

Reply