You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

cmscss Author

Level 1

48 points

How to stop Powerbeats from always answering calls?

Hi There,

Calls are always answered using Powerbeats - no matter what the output on the iPhone is set to.

e.g. I'm listening to music on Powerbeats via iPad (not iPhone) but I stop, leave Powerbeats on the table and go to another room. A call comes in but iPhone auto-switches to Powerbeats, even though iPhone wasn't set to use Powerbeats as an audio source.

Now I can't hear the call. In fact, while on hold with Apple just now, the iPhone randomly switched to Powerbeats for no reason - I thought I'd been cut-off!

How do I stop this from happening?

Cheers, Ben

iPhone 6s

Posted on Aug 9, 2022 7:47 PM

Top-ranking reply

cmscss Author

Level 1

48 points

Posted on Aug 9, 2022 7:53 PM

How to fix...

First connect Powerbeats to iPhone (or this won't work)
On iPhone, go Settings > Bluetooth > Powerbeats and tap the blue i (inside the circle) icon
Tap the second option 'Connect to This iPhone...'
If Powerbeats isn't connected, you won't see this option so ensure Powerbeats is connected
Change from 'Automatically' to 'When Last Connected to This iPhone'
Tap back and exit settings

Now Powerbeats will ONLY answer calls when you explicitly tell iPhone to use Powerbeats.

Hope that helps someone!

View in context

How to stop Powerbeats from always answering calls?

Similar questions