If I leave my phone on all night and not use it I lose about 2% of battery - no problem there.
If I activate airplane mode I lose about 1% - no problem there.
But physically switch it off (slide button right, no calls, home button doesn't click) and I lose 50%!!!!
How? I don't use 50% during the day playing games etc., but turn it off and certain battery death.
Do I need to return what is a brand new phone to the shop?
Thanks,
Neil
iPhone SE, iOS 15
Hi Ingo2711.
So we reset the whole phone and last night it retained 100% after being turned off. That rules out a hardware issue and points to a software issue...basically there is an app on the phone which still runs in the background even when it is physically turned off ... how the **** I have no idea!!!!! I'm going to test it again tonight and then reload everything and try to work out which app has that mystical magical power!
Hi Ingo2711.
So we reset the whole phone and last night it retained 100% after being turned off. That rules out a hardware issue and points to a software issue...basically there is an app on the phone which still runs in the background even when it is physically turned off ... how the **** I have no idea!!!!! I'm going to test it again tonight and then reload everything and try to work out which app has that mystical magical power!
Has the battery ever been replaced by Apple?
You battery might be defective. Get your iPhone checked by an Authorized Apple Service Provider next to your place:
Did you check the level of the battery health? If it is under 80% your battery needs to be replaced.
Yes, looking at the battery graph, this is definitively not normal. Contact Apple Support, they can even check your device online, to find out what's wrong.
Contact Apple for support and service - Apple Support
Thanks for the help earlier. I spoke to them and they took over the phone and ran some diagnostics before doing a factory reset. Let's see how we get on over the next 2-3 days. They believe it may be a software fault, as it only drains when off and not on. Got to say, the Apple helpdesk is pretty flipping awesome :-)
Maybe redownloading the apps during the restore process solves the problem, in case one of the previous downloads has been damaged.
Thanks. Phone is brand new and battery health says 100%. I think I'll Apple for a replacement phone. I'm not having them pull a brand new phone apart!!
Thank you. I'll call them up in a minute. See what they say. Have a great day :-)
You're welcome 🙂
Good Luck!
I'll keep my fingers crossed and am curious about the outcome.
Battery drain when switched off
