Internal error when trying to pick alarm song

Question

Internal error when trying to pick alarm song

I have exactly the same issue described here: Internal error on alarm clock - Apple Community

I have of course tried restarting my iPhone, and updated software to the latest available version of iOS 15.6.

Model is iPhone 8 Plus MRT92LZ/A

Steps to reproduce:

Open Clock native app
Choose add alarm “+” sign on top right corner
Choose “sound”
Choose “pick a song”

Expected: options to pick a song should be displayed

Result: error from screenshot attached

iPhone 8 Plus, iOS 15

Posted on Aug 10, 2022 2:57 PM

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Answer 1

Top-ranking reply

Chris_C1

Community Specialist

Aug 12, 2022 9:29 AM in response to Fernandavalonso

Hello Fernandavalonso,

We would like to see how we can help you with the Clock app. It looks like you may not have the Apple Music app installed on your iPhone. You'll need to download it again from the App Store before you'll be able to add a song.

Cheers!

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Answer 2

Lissy_12

Community Specialist

Aug 12, 2022 2:44 PM in response to Fernandavalonso

Fernandavalonso,

That's a great question. You would need the Music app installed for the Pick A Song option to open.

Hope this helps!

Have a great day.

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Answer 3

-Bubba-

Level 6

10,800 points

Aug 13, 2022 12:48 PM in response to Fernandavalonso

Spotify songs can't be used with the default Clock alarms. You'd have to get a third party app or buy the song on Apple Music.

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Answer 4

Aug 12, 2022 3:00 PM in response to Lissy_12

Hi Lissy, thanks for your fast reply.

I downloaded the app and now I don’t get the error message. But I still don’t have an option to pick a song from Spotify, only from the Apple Music app.

Is Spotify not supported at all?

Thanks,

Fer

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