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hshung Author

Level 1

16 points

MacOS App store not recognizing my Apple ID password

I just replaced the HD in my Mac mini (late 2012). When I installed the OS, it installed 10.8.5. In order to upgrade to Catalina, I needed to upgrade it to Yosemite, El Capitan, or Sierra first. I was able to install Sierra and in order to upgrade to Catalina, I need to install it through the App store.

The App store is asking for my Apple ID/password. I entered it, but it's saying it's incorrect even though my phone/iPad beeped asking me to verify the login. I tried typing it slowly, but same thing happened. App store complains it's wrong, but my phone/iPad beeped. I was able to sign out/sign in to iCloud in the Mac so I know the password is correct. Also, I used the same ID/password to log into this forum from a different computer. I rebooted the Mac a few times, opened/closed the App store a few times, but it's still refusing to recognize my password. What's going on? If it was incorrect, why would my phone/iPad beep?

Mac mini, OS X 10.10

Posted on Aug 11, 2022 12:38 AM

Top-ranking reply

hshung Author

Level 1

16 points

Posted on Aug 11, 2022 6:04 AM

Figured out the mystery. It's not obvious and there are no prompts. Here is the fix:

1) Enter Apple ID/password as directed.

2) It will complain that it's incorrect, but your phone will beep

3) On your phone, click Allow and note 6 digit code

4) On Mac, add 6 digit code from phone to end of the password

5) Now App store will accept the the password and continue.

Spent hours banging my head on this.

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MacOS App store not recognizing my Apple ID password

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