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blue sq. with ? mark mean?

why all of a sudden am I getting blue box with ? and pictures won't open how do I fix this

iMac 21.5″, macOS 10.15

Posted on Aug 11, 2022 12:02 PM

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Question marked as Best reply

Posted on Aug 12, 2022 5:00 PM

Greetings Kalolab,


Is this happening in Mac Mail, or in Safari?


Troubleshoot email problems in Mail on Mac


If Safari on Mac doesn't open a webpage or isn’t working as expected


"To reload a page, choose View > Reload Page, or press Command-R. If you can't reload, make sure that you're connected to the internet.

If you still can't reload:

  1. Press Command-Q to quit Safari. If Safari doesn't quit, press Option-Command-Esc to force Safari to quit.
  2. Open Safari again and try to load the page. When Safari opens, if it automatically opens pages that you don't want to open, quit Safari again, then press and hold the Shift key while opening Safari. "


Take care.

3 replies
Question marked as Best reply

Aug 12, 2022 5:00 PM in response to Kalolab

Greetings Kalolab,


Is this happening in Mac Mail, or in Safari?


Troubleshoot email problems in Mail on Mac


If Safari on Mac doesn't open a webpage or isn’t working as expected


"To reload a page, choose View > Reload Page, or press Command-R. If you can't reload, make sure that you're connected to the internet.

If you still can't reload:

  1. Press Command-Q to quit Safari. If Safari doesn't quit, press Option-Command-Esc to force Safari to quit.
  2. Open Safari again and try to load the page. When Safari opens, if it automatically opens pages that you don't want to open, quit Safari again, then press and hold the Shift key while opening Safari. "


Take care.

blue sq. with ? mark mean?

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