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I have a son with an Apple ID, and I'm trying to recover his password. When I go through the process, Apple tells me that they have sent a verification code to my phone, but the code is NOT showing up. So, I'm unable to reset my son's password. Can someone help!?
Enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option. Link to contact Apple Support at the end of the 2nd article.
If he has 2 Factor Authentication enabled, if you can't recover the password using the steps above, he will need to use Account Recovery. The Recovery Process is an automated process and the length of time it takes can vary a lot. Apple ID Support can only answer your questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the time the process takes.
Apple ID - Recover your Apple ID with two-factor authentication account recovery. *
Enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option. Link to contact Apple Support at the end of the 2nd article.
If he has 2 Factor Authentication enabled, if you can't recover the password using the steps above, he will need to use Account Recovery. The Recovery Process is an automated process and the length of time it takes can vary a lot. Apple ID Support can only answer your questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the time the process takes.
Apple ID - Recover your Apple ID with two-factor authentication account recovery. *
recovering apple ID password for family member
