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Reset macbook without login information

Hi!

I got a a2337 model macbook from ebay and it still has the original owners activation lock on it (the seller claims to have in turn bought it from someone else). I tried the "Erase mac" option. (It says that if you can not activate the mac, then you should try that option.) When I do so, it still asks for the login and password. Am I screwed? If I bring it to an apple center will they reinstall the operating system for me even without the receipt?

Thanks in advance for your help.

MacBook Air Apple Silicon

Posted on Aug 14, 2022 11:46 AM

Best reply

Encryptor5000

Level 5

7,514 points

Posted on Aug 14, 2022 11:58 AM

Hi someappleuser111,

If the Mac is locked with Activation Lock, unfortunately it is likely stolen. Please check with local law enforcement to see if the real owner has registered the serial number in a case.

Also, reach out to the seller and ask them to complete these steps, if they did indeed rightfully own the Mac: How to remove Activation Lock - Apple Support Then, restart the Mac and try again.

If you can provide proof of purchase, Apple might even be able to help: https://al-support.apple.com/#/additional-support

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Reset macbook without login information

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