Downloading Messages from icloud not working

queenchella,

When verifying the settings, from Access your messages on all your Apple devices

"To make sure you’re seeing the latest messages in iCloud on your Mac, choose Messages > Preferences, click iMessage, then click Sync Now in the Settings pane."

Also note: "Note: Depending on how many messages you have, it may take a while for all of them to appear. You can send and receive messages during that time."

Hope this helps.

Best regards.

Hi queenchella,

Let's start by making sure Messages in iCloud is turned on for your iPhone and MacBook Pro.

On your iPhone, iPad, or iPod touch

1. Go to the Settings app.

2. Tap your name.

3. Tap iCloud.

4. Turn on Messages.

On your Mac

1. Open Messages.

2. In the menu bar, choose Messages > Preferences.

3. Click iMessage.

4. Select the checkbox next to Enable Messages in iCloud.

Learn more here: Use Messages in iCloud

The amount of time it takes to see all your messages on your Mac can vary based on your internet connection speed and how many messages are syncing. Let us know if you have any more questions.

Take care.

Good afternoon queenchella,

It might be helpful for you to speak with an AppleCare technical advisor about this issue. Click the link below, choose the phone number for your region from the list, and call when it is convenient. Refer to this thread so that you don't have to repeat the information you've already provided.

Contact Apple for support and service - Contact Apple for support and service - Apple Support

Take care.