icloud.com always shows connection error

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Level 1

4 points

icloud.com always shows connection error

icloud.com continues to show this error recently (for more than a week) when I log in my apple account, after verification code and trust my computer. All items were alright in the "System Status" after I click "support".

My network is fine. I usually use Chrome on Windows 10 PC, still I tried different Windows laptops, browsers, and apple accounts, but the problem remains.

Downloading the iCloud application isn't a solution because I'd like to use the apple notes.

(IP: Beijing, China)

Remote Desktop

Posted on Aug 19, 2022 7:28 PM

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Answer 1

Top-ranking reply

Sparks0829

Community Specialist

Aug 21, 2022 12:33 PM in response to tracytang_yc

Hello tracytang_yc,

We'd like to learn more to see how we can help. What is the exact error message you're seeing?

Have a look at this support article to see if any of the information helps: If you can't connect or sign in to iCloud

Thanks!

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Answer 2

tracytang_yc Author

Level 1

4 points

Aug 23, 2022 9:13 PM in response to AnnieL2

I tried again today with Microsoft Edge and it works (though the problem remains in Chrome). Thanks!

FYI,

I've tried different networks, from Beijing to Shanghai, with or without VPN. There's no security software besides Windows Security. The support button brings me to the Apple - Support - System Status and every item listed is in green (available).

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Answer 3

AnnieL2

Community Specialist

Aug 22, 2022 10:23 AM in response to tracytang_yc

tracytang_yc,

You've let us know that you tested this on multiple computers and browsers as well as multiple iCloud accounts. Is there anything all those have in common that might help us isolate? For example, all on the same network, all running security software, all connecting via a VPN, etc.

If you click Support on the error message, is any additional information provided?

Thanks.

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Answer 4

tracytang_yc Author

Level 1

4 points

Aug 21, 2022 10:38 PM in response to Sparks0829

Hi,

The error message reads "iCloud encountered an error while trying to connect to the server".

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Answer 5

tracytang_yc Author

Level 1

4 points

Aug 23, 2022 9:18 PM in response to tracytang_yc

I've just figured it out. The error shows when my apple account is not registered in the mainland China region. After I change it to mainland China, iCloud leads me to icloud.com.cn so it works fine.

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icloud.com always shows connection error

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