How to fix true depth camara issue

My phone’s face id not working, here showing face id disable. How can i fix this?

iPhone X, iOS 15

Posted on Aug 20, 2022 12:07 AM

Similar questions

Face ID disabled randomly with iOS 17.3 I opened my phone after updating and it says Face ID has been disabled and in the Face ID screen in settings the buttons are just grayed out and you can't tap anything, it says its because a problem was detected with the true depth camera. I talked to a support person, who ran a diagnostics test and it came out saying nothing was wrong. Im wondering if there is any way I can enable Face ID again, because there is no reason for the true depth camera to not work, my phone didn't get wet or damaged or anything, its also been inside for the last week and the camera wasn't covered up either, I also tried restarting my phone and it didn't work. You can see the screen I got in the picture attached.
4826 13
I have a problem with my Face ID Face ID is disabled problem in true depth camera iPhone 11 Face ID problem
228 2
Face ID was disabled. Got issue with Face ID, after downgrade from iOS 16 beta to iOS 15.6.1. , after restarting the device, it says there’s a problem with the true depth camera, and the Face ID was disabled. First I thought there‘s a problem with the true depth camera, but I never drop the device, always is used with cases. So can someone will help me with that issue please.
308 2

1 reply

Niel

Community+ 2025

Level 10

741,059 points

Aug 20, 2022 7:33 AM in response to shabi565

Update it from a computer or the Software Update function in Settings, or contact Apple Support.

(223253)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to fix true depth camara issue

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up