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Phone Frozen

Hello, My phone froze and nothing seems to be working. The screen and the buttons How do I fix it?

iPhone 11

Posted on Aug 20, 2022 4:54 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 20, 2022 5:42 AM

If a "forced" restart (using the correct gestures) doesn't solve the problem, it might be a hardware (battery? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

3 replies
Question marked as Top-ranking reply

Aug 20, 2022 5:42 AM in response to cait_help

If a "forced" restart (using the correct gestures) doesn't solve the problem, it might be a hardware (battery? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

Phone Frozen

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