You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: hirunikalanika
hirunikalanika Author
User level: Level 1
4 points

"Remove Data Plan" option missing on 12 Pro Max

Please help to solve this issue. I'm trying to remove an existing ESIM profile. But "Remove Data Plan" option is missing for the ESIM profile which I need to remove. For other ESIM profiles, remove option is there and working. Please assist.


There are two ESIM profiles.


This profile has the remove option and working without any issue


This is the profile which I need to remove and remove option is missing

iPhone 12 Pro Max, iOS 15

Posted on Aug 20, 2022 3:04 PM

Reply
Question marked as Top-ranking reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,886 points

Posted on Aug 20, 2022 3:26 PM

  1. Turn ON that Data Plan (Business) and see whether that brings up the option to Remove Data Plan. If this does not work, then:
  2. Check whether you have an actual SIM card installed for the Business line. Check the SIM card tray and remove SIM card if one exists.


Axel F.

View in context

Similar questions

3 replies

"Remove Data Plan" option missing on 12 Pro Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up