iCloud activation lock from previous owner

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Level 1

4 points

iCloud activation lock from previous owner

Hello to everyone.

I wish can get your support to the following problem.

I got an iPhone 11pro max as a gift. It has an iCloud activation lock and is in lost mode. I can’t use this phone, cause can’t find the previous owner to ask for the Apple ID and password to reset the phone.

I tried to get the proof of purchase documentation from whom I got phone as a gift, but they purchased the phone from a stranger, not from store and didn’t get any documentation . So I can’t get a support from Apple too.

Now what can I do, is there any solution?

Thank you

Posted on Aug 21, 2022 10:50 AM

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Answer 1

Top-ranking reply

Axel Foley

Level 10

149,916 points

Aug 21, 2022 10:53 AM in response to Liivia

It appears that you have tried all available solutions. There is nothing else that you can do without the original owner's Apple ID and Password to remove the Activation Lock. That iPhone, at this point, is useless to you.

Axel F.

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