Can't add Gmail to Mail.app in Catalina

I've seen this issue brought up, but none of the solutions worked for me and all previous threads seem to be locked. In Catalina, I had Gmail working just fine because I upgraded from Mojave and all settings came over. Suddently, my Gmail account wouldn't sync and it hasn't synced for 3 days. Tried all the standard stuff suggested here: Disabled / re-enabled account, Removed account completely from Mail, etc.


After deleting the Gmail account entirely from Mail.app, I tried to re-add it. Mail.app will open Safari so that you can authenticate with Google:



That step works. You sign-in with Google, you give your password. I've done it *with* and *without* 2nd factor auth turned on. In both cases, after you sign in with Google, literally nothing happens. The sigh-in screen disappears, and nothing happens. When you go back into Mail.app, the Gmail account is not there, and nothing has been added.


I opened a ticket with Apple Support and they had no further suggestions on this.

This definitley feels like a bug. Would appreciate your help and feedback!

iMac 27″ 5K, macOS 10.15

Posted on Aug 21, 2022 6:04 PM

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Aug 22, 2022 2:32 PM in response to freek_ish1

Hello freek_ish1,


Be sure to check for any available updates for macOS first, to ensure you have the latest improvements applied: Update macOS on Mac - Apple Support


If your Mac is eligible to upgrade, you may wish to consider upgrading to the latest version, macOS Monterey: How to upgrade to macOS Monterey - Apple Support


Prior to upgrading it's always advised to have a recent Time Machine backup, just to help preserve data: How to back up your Mac - Official Apple Support


It can also help to test adding the account in a new Admin user account on the Mac, which will help to note if it's a system-wide or user-specific issue: Set up users, guests, and groups on Mac - Apple Support


If it doesn't happen in the new user account then the best next step would be to reach out to Apple Support for a further investigation: Apple Support


Cheers.


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Can't add Gmail to Mail.app in Catalina

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