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Requesting a refund for in game purchase

Hello everyone,


I hope you all doing well. My problem is that my little brother for month and a half used to buy in game packs for MU ORIGIN 3 that costs around 400$. We are living with our grandparents and our parents send us money every month through bank card for rent, bills and etc. He is fourteen years old and spend soo much money for a game. I am looking how to get full refund. Already did request refund from report a problem. But the weird thing is that I requested 25 refunds. After explaining the situation to Apple they refund me only one purchase. I just don’t see whats the difference between them and why they approve only one. I don’t know how to contact with them. I hope someone can help me about this issue.


Best Regards,

Miroslav Vasilev

Posted on Aug 23, 2022 7:26 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 23, 2022 8:57 AM

Refunds are not guaranteed. For more information, see the Terms & Conditions.


I don’t know how to contact with them.  

-> Call Apple in your region see: Contact Apple for support and service

Contact Apple for support and service - Apple Support

                                                                                                            

or -> Contact Apple Support -> Get Support (apple.com)


We cannot help you, we are also users of Apple products & services like you, sorry. 


1 reply
Question marked as Top-ranking reply

Aug 23, 2022 8:57 AM in response to f0rnwalt

Refunds are not guaranteed. For more information, see the Terms & Conditions.


I don’t know how to contact with them.  

-> Call Apple in your region see: Contact Apple for support and service

Contact Apple for support and service - Apple Support

                                                                                                            

or -> Contact Apple Support -> Get Support (apple.com)


We cannot help you, we are also users of Apple products & services like you, sorry. 


Requesting a refund for in game purchase

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