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User profile for user: elleeh
elleeh Author
User level: Level 1
4 points

Can’t (re)verify my USAA card in wallet

Got a new iPhone and transferred everything from the old one. Went into wallet and it said my USAA debit card needed to be verified. Problem is, USAA is already showing the card as verified since I went through that process with my previous iPhone. I’ve gone through all of USAA’s instructions on how to add the card through their app, but since the card has already been added and verified it won’t work. Tried deleting the card and that didn’t change anything on the USAA side and adding it back to wallet still left me with the conundrum of how to verify. Called USAA and they see it as verified so they can’t do anything. What can I do to get the card verified in wallet?

iPhone 13 Pro

Posted on Aug 26, 2022 5:43 AM

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Question marked as Top-ranking reply
User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,911 points

Posted on Aug 26, 2022 7:43 PM

okay, there are a few things I want you to do but it should work. Lets just start with a blank slate.

  1. go to iCloud.com>sign in>go to account settings>click on new device>select to remove Apple Pay. (this is not as drastic as you think)
  2. Delete the USAA app.
  3. Sign out of your Apple ID on the new device and then force reboot the device.
  4. Once your device restarts sign back into your Apple ID
  5. Download the USAA app and sign in (and since multi tasking has been removed from the app it should be okay.
  6. Call USAA and have them reset the certificates/tokens/permissions on the card.
  7. Try to add the card again through the Wallet app not the USAA app.



If you have trouble


Issues with Wallet/If you have trouble adding a card to wallet


Device configuration

  1. Start by checking the region on your device to ensure it is correct (Settings>general>language & region - set to your region). If it is correct, you may need to select the same region again.
  2. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  3. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  4. Turn off your device and turn it back on.
  5. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  6. Force reboot your device (Force reboot device - Apple Support)
  7. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  8. Make sure you are using the latest iOS/macOS update.
  9. Make sure that your date and time is correct under Settings > General > Date & Time.
  10. Make sure that you are connected to a known-good network and are not connected to a VPN.
  11. Make sure that push notifications are set up correctly: Use notifications on your iPhone, iPad, and iPod touch.
  12. Make sure that your zip code is accurate under Settings > [your name] > Payment & Shipping.
  13. A passcode is required to use the Wallet app. 
  14. Go to settings>general>reset>and reset all settings.
  15. If there are no error messages skip down to "Device procedures" below.


Error messages/messages

  • If you get an error that your card is in the Wallet but does not appear go to icloud.com>sign in>go to account settings>select the device>remove Apple Pay from the device>Sign out of your Apple ID>restart the device>Sign back into Apple ID>set up Apple Pay again
  • If you get an error that you already have the maximum amount of cards in wallet with less than 12-16 cards (iPhone 8 or later) 8 Cards (all models earlier than iPhone 8) signing out of your Apple ID and back in usually resolves this issue.
  • If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card and have them reset the tokens as well.
  • If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.


Device procedures

  1. Once all of that is completed go to these links - Adding credit or debit cards to Apple Pay - Apple Support, Set up Apple Pay - Apple Support
  2. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
  3. Apple Pay support can be reached here - Apple Pay Customers


Additional information

  • Add, use, and share boarding passes, tickets, and other passes in Apple Wallet, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
  • If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.


Related links



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1 reply
Question marked as Top-ranking reply
User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,911 points

Aug 26, 2022 7:43 PM in response to elleeh

okay, there are a few things I want you to do but it should work. Lets just start with a blank slate.

  1. go to iCloud.com>sign in>go to account settings>click on new device>select to remove Apple Pay. (this is not as drastic as you think)
  2. Delete the USAA app.
  3. Sign out of your Apple ID on the new device and then force reboot the device.
  4. Once your device restarts sign back into your Apple ID
  5. Download the USAA app and sign in (and since multi tasking has been removed from the app it should be okay.
  6. Call USAA and have them reset the certificates/tokens/permissions on the card.
  7. Try to add the card again through the Wallet app not the USAA app.



If you have trouble


Issues with Wallet/If you have trouble adding a card to wallet


Device configuration

  1. Start by checking the region on your device to ensure it is correct (Settings>general>language & region - set to your region). If it is correct, you may need to select the same region again.
  2. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  3. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  4. Turn off your device and turn it back on.
  5. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  6. Force reboot your device (Force reboot device - Apple Support)
  7. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  8. Make sure you are using the latest iOS/macOS update.
  9. Make sure that your date and time is correct under Settings > General > Date & Time.
  10. Make sure that you are connected to a known-good network and are not connected to a VPN.
  11. Make sure that push notifications are set up correctly: Use notifications on your iPhone, iPad, and iPod touch.
  12. Make sure that your zip code is accurate under Settings > [your name] > Payment & Shipping.
  13. A passcode is required to use the Wallet app. 
  14. Go to settings>general>reset>and reset all settings.
  15. If there are no error messages skip down to "Device procedures" below.


Error messages/messages

  • If you get an error that your card is in the Wallet but does not appear go to icloud.com>sign in>go to account settings>select the device>remove Apple Pay from the device>Sign out of your Apple ID>restart the device>Sign back into Apple ID>set up Apple Pay again
  • If you get an error that you already have the maximum amount of cards in wallet with less than 12-16 cards (iPhone 8 or later) 8 Cards (all models earlier than iPhone 8) signing out of your Apple ID and back in usually resolves this issue.
  • If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card and have them reset the tokens as well.
  • If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.


Device procedures

  1. Once all of that is completed go to these links - Adding credit or debit cards to Apple Pay - Apple Support, Set up Apple Pay - Apple Support
  2. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
  3. Apple Pay support can be reached here - Apple Pay Customers


Additional information

  • Add, use, and share boarding passes, tickets, and other passes in Apple Wallet, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
  • If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.


Related links



Reply

Can’t (re)verify my USAA card in wallet

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