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Can not create child account

When trying to create a child account the credit card verification continues to say “There was an error. Please try again later.”

Posted on Aug 26, 2022 7:14 PM

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Question marked as Top-ranking reply

Posted on Aug 26, 2022 8:03 PM

Review this document about what to do "If your payment method is declined in the App Store or iTunes Store" Click here --> If your payment method is declined in the App Store or iTunes Store - Apple Support It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is probably just checking with the system linking to your financial institution and asking if the payment method is valid. The system is providing a negative response. Make sure the name and address are entered exactly as it appears on your financial institution bills and that the 3 digit CVV is correct. Check with your financial institution about the status of your card.


Make sure this is one of the 'Payment methods that you can use with your Apple ID'; click here --> Payment methods that you can use with your Apple ID - Apple Support A solution may be to use a method from the same country as the store you are using, but Apple no longer states either way if this is a requirement (it used to say, "Make sure that the billing address for your payment method matches the billing address for your Apple ID" which was more helpful than saying nothing the way it currently does). Also read any footnotes in the document for a payment method. Unfortunately the list is somewhat general and does not list individual brands of cards (I guess there are too many and are constantly changing).


If you still have problems, contact official Apple Support. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - Contact Apple for support and service - Apple Support


Also note that a common misunderstanding is to try to add a card to the child's account. Setting up a child's account requires this be done under Family Sharing, in which case you need to add the card to your account as Organizer.


Create an Apple ID for your child - Create an Apple ID for your child - Apple Support


2 replies
Question marked as Top-ranking reply

Aug 26, 2022 8:03 PM in response to Voodoojester

Review this document about what to do "If your payment method is declined in the App Store or iTunes Store" Click here --> If your payment method is declined in the App Store or iTunes Store - Apple Support It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is probably just checking with the system linking to your financial institution and asking if the payment method is valid. The system is providing a negative response. Make sure the name and address are entered exactly as it appears on your financial institution bills and that the 3 digit CVV is correct. Check with your financial institution about the status of your card.


Make sure this is one of the 'Payment methods that you can use with your Apple ID'; click here --> Payment methods that you can use with your Apple ID - Apple Support A solution may be to use a method from the same country as the store you are using, but Apple no longer states either way if this is a requirement (it used to say, "Make sure that the billing address for your payment method matches the billing address for your Apple ID" which was more helpful than saying nothing the way it currently does). Also read any footnotes in the document for a payment method. Unfortunately the list is somewhat general and does not list individual brands of cards (I guess there are too many and are constantly changing).


If you still have problems, contact official Apple Support. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - Contact Apple for support and service - Apple Support


Also note that a common misunderstanding is to try to add a card to the child's account. Setting up a child's account requires this be done under Family Sharing, in which case you need to add the card to your account as Organizer.


Create an Apple ID for your child - Create an Apple ID for your child - Apple Support


Can not create child account

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