Device Support Update needs new update

Question

Pat Schaefer Author

Level 2

183 points

Device Support Update needs new update

this time

the iPhone loses connection before the backup is finished.

Anyone able to backup iPhone SE 3 to a system older than Mojave?

generates questions

Device Support Update - Apple Community

update apple mobile device support - Apple Community

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Is necessary to backup IOS devices to computers running Mojave or earlier

Needs to updated again.

this time it seems that

the iPhone loses connection before the backup is finished.

iTunes does not work with iPhone SE 3

the usual problem is it does not see the device

or the device backup is "corrupted"

this time it seems that

the iPhone loses connection before the backup is finished.

iPhone SE (Gen 3)

Posted on Aug 28, 2022 11:55 AM

Reply

Answer 1

Aug 29, 2022 3:40 PM in response to Pat Schaefer

Hi Pat Schaefer,

Thanks for reaching out to Apple Support Communities. We understand that your iPhone loses a connection before you can complete a backup. Is that correct? If so, we recommend trying the steps in the resource below.

If you can't back up your iOS or iPadOS device to a computer or restore it from a backup

To perform the troubleshooting actions recommended by the article above, please read through and complete the steps in the section titled "If an alert says that your backup is corrupt or incompatible."

We’re recommending the steps above because they directly address the issue you initially reached out to the community about, which is that your iPhone loses a connection before you can complete a backup.

If the original problem persists after trying our suggested troubleshooting steps, provide us with specifics on what you see for more help, and we will continue from there.

Thanks for using the Apple Support Communities.

Cheers!

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