App Store not operating
I updated my MacBook Pro late 2013 from El Capitan to Catalina then Bug Sur. Now, I couldn’t open my App Store. Can someone help me with this please 🙏🏼
MacBook Pro
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I updated my MacBook Pro late 2013 from El Capitan to Catalina then Bug Sur. Now, I couldn’t open my App Store. Can someone help me with this please 🙏🏼
MacBook Pro
1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.
2 - Does the issue present in this mode ?
3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.
4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.
5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.
6 - If after performing each of the above steps in the order that have been presents and still have issues - please advise for possible further assistance.
1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.
2 - Does the issue present in this mode ?
3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.
4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.
5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.
6 - If after performing each of the above steps in the order that have been presents and still have issues - please advise for possible further assistance.
suraya49 wrote:
Hi!😬 its me again, I noticed when I’m in a safe boot my camera and microphone is not working, I restarted without the safe boot then it works, however, my app atore is not functioning again. 😔
A - That is not normal and maybe a sign of a piece of Malware / Adware that is interfering with this
A - There is Adware & Malware which will affect the computer and is generally downloaded from “ Shady “ Websites or Developers who Inject this software into the download.
Should “ Certain & Specific Software “ referenced from above be installed - it will negatively impact macOS. It is suggested, download directly from the Developer , the application Malwarebytes for Mac.
It is free or paid for added features.
Run the Application and it should remove the malware / adware.
Once done, restart computer and test.
It works!🤩 I just have few questions if you don’t mind. 😊 First, should I keep malwarebytes in my MacBook or I can remove it? Secondly, there are 26 quarantined files, how can I permanently remove them so they won’t harm my computer? Thanks a lot for your great help!
If you paid for it - keep it but do not run it all the time. That just uses un-needed resources
You are welcome 😀 and thank you too 🇨🇦
Do come back to the Apple Support Communities ( ASC ) in the future, if / or when additional questions may arise
Thank you so much 😃Mr. Phillips! It works on “Safe Mode”.❤️
Hi!😬 its me again, I noticed when I’m in a safe boot my camera and microphone is not working, I restarted without the safe boot then it works, however, my app atore is not functioning again. 😔
Thanks you so much for all your responses! It was a great help for me especially that I don’t have a lot of ideas about trouble shooting 😊
Welcome 👍
App Store not operating