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App Store not operating

I updated my MacBook Pro late 2013 from El Capitan to Catalina then Bug Sur. Now, I couldn’t open my App Store. Can someone help me with this please 🙏🏼

MacBook Pro

Posted on Aug 29, 2022 3:39 AM

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Question marked as Top-ranking reply

Posted on Aug 29, 2022 4:17 AM

1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


6 - If after performing each of the above steps in the order that have been presents and still have issues - please advise for possible further assistance.

9 replies
Question marked as Top-ranking reply

Aug 29, 2022 4:17 AM in response to suraya49

1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


6 - If after performing each of the above steps in the order that have been presents and still have issues - please advise for possible further assistance.

Aug 30, 2022 1:21 AM in response to suraya49

suraya49 wrote:

Hi!😬 its me again, I noticed when I’m in a safe boot my camera and microphone is not working, I restarted without the safe boot then it works, however, my app atore is not functioning again. 😔

A - That is not normal and maybe a sign of a piece of Malware / Adware that is interfering with this


A - There is Adware & Malware which will affect the computer and is generally downloaded from “ Shady “ Websites or Developers who Inject this software into the download.


Should “ Certain & Specific Software “ referenced from above be installed - it will negatively impact macOS. It is suggested, download directly from the Developer , the application Malwarebytes for Mac


It is free or paid for added features. 


Run the Application and it should remove the malware / adware.


Once done, restart computer and test.

App Store not operating

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