cannot enter passcode
Cannot enter passcode on air ipad, get scan text message: Where is the keyboard? How can I reset ipad
iPad Air, iPadOS 15
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Connect your iPad to its Power Adapter and allow the iPad to charge. While still connected to external power, perform a forced-restart:
- On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
- On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.
If you continue to experience difficulties, you may need to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, if you have access to another device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assist: