Problems viewing content in MAC Mail after upgrade Monterey12.5.1

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Level 1

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Problems viewing content in MAC Mail after upgrade Monterey12.5.1

I am receiving emails fine but many dont show the content such as buttons and notifications for appointment to confirm. In one case, it was a newsletter I subscribe to. If I log into email directly on icloud, I can view it just fine. I have 5 years of email folders that are how I organize important business. Apple suggests to rebuild MACmail. I cannot do that or I risk losing all my old emails folders created. I am on an older IMAC and cant really upgrade much further. I jumped from Catalina with the security alert a few weeks ago. I am regretting it. Lots of bugs. bluetooth mouse will not connect...

iMac 27″, macOS 12.5

Posted on Aug 29, 2022 11:50 AM

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Answer 1

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brbo

Level 8

39,175 points

Aug 31, 2022 5:46 PM in response to ManetteGirl

Hi ManetteGirl,

Re: Problems viewing content in MAC Mail

Seems your should have a small button "Load Remote Content"

at top right of any eMail containing but not showing such info. / content.

Pressing the "button" loads the content.

This gives us control over what anyone may put in our inbox.

If you feel the security risk is worth the small inconvenience, the setting can be changed:

ie You can go to Mail > Preferences > Privacy > and uncheck "Block all Remote Content"

_________________________________________________

Your eMail folders sound very important to you:

It is possible to export and save folders of Mail for safe-keeping:

They can then be imported again, if ever needed:

Import or export mailboxes in Mail on Mac – Apple Support

_________________________________________________

Re: bluetooth mouse will not connect:

As you know, bluetooth needs to be "on" ... mouse batteries working .... mouse switched "on"

Mac OS12 Connect a Bluetooth device with your Mac – Apple Support

If you can't connect your Magic Keyboard, Magic Mouse, or Magic Trackpad to your Mac - Apple Support

All the best :-)

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Answer 2

brbo

Level 8

39,175 points

Sep 2, 2022 5:28 PM in response to ManetteGirl

Thank you for your replies, and added info. on your experience and difficulties.

Surprised you aren't able to load that "remote-content" smoothly.

It was quite an issue earlier on, but seemed to have been resolved in the recent Monterey updates.

But then, am currently using a MacBook Pro ... so perhaps the Mac model differences between us are a factor .

Another possibility with the mouse problem seems to have helped some find solutions:

Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support

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Answer 3

ManetteGirl Author

Level 1

4 points

Sep 2, 2022 8:55 AM in response to brbo

brbo,

thanks for the tips however since updating, it doesnt give me the load remote content button. I did go into mail preferences privacy settings and change them but........that didn't work either.

I will work on exporting the mailboxes as Ill likely have to rebuild.

As for the bluetooth mouse...its fully charged and on. Interestingly the bluetooth icon on upper right of desktop has a slash thru it leading one to believe bluetooth not on. It auto defaults to off position when I restart, but does not change anything when I turn it on. The bluetooth keyboard works though? In preferences, when you try and open the bluetooth and the mouse settings you get a "Preferences Error"...could not load bluetooth (or mouse) preference pane. Ive spent hours on phone with apple support and cant get past this.

Ill check the links you gave me but I have done several rounds of searching on this issue and tried many things. At least I can use a plug in mouse but the email thing is a problem.

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Answer 4

ManetteGirl Author

Level 1

4 points

Sep 2, 2022 9:05 AM in response to brbo

Ive checked all the links for connecting the mouse. It appears problem is in blue tooth connectivity. I cant get into the preferences. I can toggle into on position in icon on upper bar but nada. When I open the icon that shows charging levels,etc. It just spins in the bluetooth icon. Still, the keyboard is connected?

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Problems viewing content in MAC Mail after upgrade Monterey12.5.1

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