Apple TV A1842 YouTube buffering problem.

In the last week, my YouTube performance has dropped significantly. YouTube appears to be the only App with issues. Videos that used to launch in 1 second now take 10 seconds, with the buffering circle showing most of that time. tvOS is 15.6. Internet is 1Gbps. AP is 5GHz at > 200Mbps. No change to DNS, etc. Reset was no help. Older model Apple TV and Roku's no problem. Any suggestions?

Apple TV 4K, tvOS 15

Posted on Aug 30, 2022 11:59 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 1, 2022 6:20 PM

Just discovered that going into AppleTV settings > Video and Audio > Match Content … and turn OFF both Match Dynamic Range and Match Frame Rate solves the YouTube problem that started at the end of August 2022.

Similar questions

3 replies

Aug 31, 2022 1:32 PM in response to Bobin VA

Hello Bobin VA,


Ensuring all your applications are working as expected on your Apple TV is important and you've come to a great place for help! Since having issues on this Apple TV, have you updated tvOS? If not, follow the steps below to update to the latest tvOS version. Updating is a great step in addition to the reset you've already tried, and can help with resolving this issue.


  1. "Go to Settings > System > Software Updates and select Update Software.
  2. If there's an update, select Download and Install. 
  3. Wait for your Apple TV to download the update. Don't disconnect or unplug your Apple TV until the update completes."


"After the update downloads, your Apple TV will restart, prepare the update, then install it. When the update is complete, your Apple TV will automatically restart again."


Update your Apple TV


Let us know how that goes!

Sep 1, 2022 6:07 PM in response to Bobin VA

I noticed the exact same problem! Videos start with a black screen and maybe audio after a couple of seconds. Then the video finally displays but it’s already 5 seconds in. And when I press Menu to go back, it takes a ridiculous amount of time with just black screen and buffering circle. This was not solved with an update, restart, or even re-installation of the YouTube app on my 2021 AppleTV 4K.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV A1842 YouTube buffering problem.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.