Even though sender is in my Contacts, Messages display as "From" their telephone number and not their name. This only seems to happen on my MacBook Air with macOS and not on my iPhone or iPad. When I just did a search on the issue, I saw the issue being posted multiple times and up to eight years ago.
What is the problem? If Messages display properly on iOS and iPadOS but not macOS?
MacBook Air 13″, macOS 10.12
Have double checked on the two Apple Silicon m Class computer running Monterey 12.5.1, an antique Intel running High Sierra and iPhone running iOS 15.6.1 and do not experience this issue nor can I duplicated this behaviour.
1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.
2 - Does the issue present in this mode ?
3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.
4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.
5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.
6 - If after performing each of the above steps in the order that have been presents and still have issues - please advise for possible further assistance.
Have double checked on the two Apple Silicon m Class computer running Monterey 12.5.1, an antique Intel running High Sierra and iPhone running iOS 15.6.1 and do not experience this issue nor can I duplicated this behaviour.
1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.
2 - Does the issue present in this mode ?
3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.
4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.
5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.
6 - If after performing each of the above steps in the order that have been presents and still have issues - please advise for possible further assistance.
Starting in Safe Mode cleared the issue. Does this mean that another app on my MBA is causing an issue with Messages? If so, how do you suggest that I go about finding the conflicting app?
thanks for your suggestion and your help.
You are welcome 😀 and thank you too 🇨🇦
Do come back to the Apple Support Communities ( ASC ) in the future, if / or when additional questions may arise
Thanks. I will certainly give it a go.
Keep us posted - time permitting
Does the issue return after restarting the computer Normally ?
P.Phillips: No, the issue did not return after restarting in normal mode. I'll report back if it reoccurs. Thanks for your guidance.
Messages display "From" as telephone numbers and not names
