Recently, in attempting to diagnose a problem with my iPhone XR, I was advised by my service provider to do a Reset of the phone, which I did. While it didn't solve my problem (which I believe is network related), it did require me to go through several setup operations, including Face ID. Since the Reset, while I can unlock my phone with Face ID, I can't seem to do anything else; things like Apple's App Store, or any of the 11 apps I have Face ID enabled for.
iPhone XR
If you have to set up Face ID again.. even without resetting the entire phone, many apps will know that you reset Face ID and they will require the password to be entered again to turn Face ID unlocking back on. So take 1 of those 11 apps, launch it, enter your password (there is always a password behind Face ID).. often times the app will prompt whether to use Face ID, otherwise you'll have to dig thru the app settings and find the switch to enable Face ID again.
I believe in Settings > Face ID & Passcode > Other Apps, it's just iOS 'knowing' that this app has requested access to Face ID before, does not mean that it will necessarily unlock that app.. as the app and app settings themselves are managed by the app itself.
If you have to set up Face ID again.. even without resetting the entire phone, many apps will know that you reset Face ID and they will require the password to be entered again to turn Face ID unlocking back on. So take 1 of those 11 apps, launch it, enter your password (there is always a password behind Face ID).. often times the app will prompt whether to use Face ID, otherwise you'll have to dig thru the app settings and find the switch to enable Face ID again.
I believe in Settings > Face ID & Passcode > Other Apps, it's just iOS 'knowing' that this app has requested access to Face ID before, does not mean that it will necessarily unlock that app.. as the app and app settings themselves are managed by the app itself.
Settings, Face ID & Passcoed
Then in the list marked "USE FACE ID FOR" turn them all on including the "Other apps" shown
Try resetting FaceID in settings and start again.
In extreme cases try reset Location & Privacy in Settings, General, transfer or reset iphone, reset
OK. I've done all those things, including "Erase all content and settings". Then, set up like a new phone (with restore from icloud backup). Face ID set up again and 11 apps turned on. Still not working, except for Phone Unlock, which has always worked.
OK. That's the piece I was missing. Following your advice, I logged into the two main apps that Face ID is truly useful for (for me) and managed to find the appropriate setting. In one case, as you suggested, it had been disabled and just needed to be re-enabled.
Thank you.
Actually, that's what I meant by "enabled". Under "Other Apps", I have 11 that are all turned on.
no problem, glad to be of help!
Face ID Not Working
