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User profile for user: yung264
yung264 Author
User level: Level 1
4 points

Why is my Face ID not on?

Why is my Face ID not on


[Re-Titled by Moderator]


Posted on Sep 3, 2022 5:53 PM

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Question marked as Top-ranking reply
User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
56,197 points

Posted on Sep 3, 2022 9:35 PM

Follow these steps, testing after each step:


If that didnā€™t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ā–¶ļøŽ Start a Service Request. āš›ļø



Need more help?



Click ā–¶ļøŽ Check Repair Status. 🔧

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2 replies
Question marked as Top-ranking reply
User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
56,197 points

Sep 3, 2022 9:35 PM in response to yung264

Follow these steps, testing after each step:


If that didnā€™t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ā–¶ļøŽ Start a Service Request. āš›ļø



Need more help?



Click ā–¶ļøŽ Check Repair Status. 🔧

Reply

Why is my Face ID not on?

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