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So I recently received a 2015 MacBook Pro from a friend. When trying to complete a lot of updates that were necessary for the Mac. One in particular is struggling to update and that’s the itunes 12.4.3 update it constantly pops up with a error 102 and does not let me commence the update. Tried lots of things and am lost. Any advice?
MacBook Pro
reegy Said:
"Error 102 when updating iTunes 12.4.3: So I recently received a 2015 MacBook Pro from a friend. When trying to complete a lot of updates that were necessary for the Mac. One in particular is struggling to update and that’s the itunes 12.4.3 update it constantly pops up with a error 102 and does not let me commence the update. Tried lots of things and am lost. Any advice?"
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Set this Up Anew:
To get items to operate as they should, set this up anew. Being that your friend has given you this Mac, they should set this up anew (as if they were to sell it). Have them perform as instructed here, including iCloud sign out: What to do Before you Sell, Give Away, or Trade in your Mac - Apple Support
reegy Said:
"Error 102 when updating iTunes 12.4.3: So I recently received a 2015 MacBook Pro from a friend. When trying to complete a lot of updates that were necessary for the Mac. One in particular is struggling to update and that’s the itunes 12.4.3 update it constantly pops up with a error 102 and does not let me commence the update. Tried lots of things and am lost. Any advice?"
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Set this Up Anew:
To get items to operate as they should, set this up anew. Being that your friend has given you this Mac, they should set this up anew (as if they were to sell it). Have them perform as instructed here, including iCloud sign out: What to do Before you Sell, Give Away, or Trade in your Mac - Apple Support
reegy Said:
"Error 102 when updating iTunes 12.4.3:It says that I am on version 10.8.5. I’m trying to be able to update my Mac further and the error is the only thing preventing me in doing so."
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What is the Model of your Mac?
Seem compatibility is the issue here. So, please provide the model of your Mac (year). To find out...
reegy Said:
"Error 102 when updating iTunes 12.4.3: It says early 2013. What is weird to me however is that the friend of mine said that this same mac was on a higher update with the newer interface that is now on all MacBooks. This was prior to when they had cleared themselves off of it reset it and gave it to me so I’m not sure why I’m encountering having issues updating it."
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Upgrade everything...
Upgrading a macOS:
Incompatibility may be the issue here. If so, then that is because your Mac does not have the hardware to go past macOS 10.13 High Sierra.
I. Verify Compatibility:
A. Start Here: Learn About Compatibility and how to Identify your Specific Mac Model - Apple Support
B. How to Verify:
I. Reveal your Model:
What is the Model of your Mac? To find out...
then...
II. Compare the Results:
See if the Model you found is shown here:
III. If Compatible:
Back Up your Mac First: Be certain you Create a Time Machine Backup of your Mac, so that way you can have something to restore your Mac from, should anything go wrong with the reconfiguration.
Ahhhh okay I see. So if I’m capable of getting to version 10.13 from my current one (10.8.5), how come it isn't allowing me to update that remaining update for the Mac? Am I misunderstanding and am stuck at this current version I’m at? I’m sorry for my confusion on this.
Just to clarify, the mac itself was already cleared. I had already logged into the MacBook with my own Apple ID and such. Am I supposed to repeat the steps you had linked myself to solve the issue? Thank you for the response!
reegy Said:
"Error 102 when updating iTunes 12.4.3: Just to clarify, the mac itself was already cleared. I had already logged into the MacBook with my own Apple ID and such. Am I supposed to repeat the steps you had linked myself to solve the issue? Thank you for the response!"
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Update to Newest macOS:
What is your iOS version? In macOS Catalina, iTunes was discontinued. The TV app is used for TV Shows and Movies, whereas the Music app is used for Music.
It says early 2013. What is weird to me however is that the friend of mine said that this same mac was on a higher update with the newer interface that is now on all MacBooks. This was prior to when they had cleared themselves off of it reset it and gave it to me so I’m not sure why I’m encountering having issues updating it.
It says that I am on version 10.8.5. I’m trying to be able to update my Mac further and the error is the only thing preventing me in doing so.
Error 102 when updating itunes 12.4.3
