iMac shutting down

My iMac keeps shutting down every 10 mins or so. I have gone into Security & Privacy and turned off the time requirement. I also set 'never' under energy saver. None of this made any difference

iMac 27″, macOS 11.6

Posted on Sep 4, 2022 12:15 PM

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Question marked as Top-ranking reply

Posted on Sep 4, 2022 2:13 PM

Possibly a hardware failure such as a failing power supply. However let do some research to see if there are any other issues before you take it to your local Apple Authorized Service Provider for repair.


It will help us get a good idea of what is causing your problem if you provide a report of your system, that way we do not have to play 20 questions with you. The report we are requesting does NOT provide any personal information and is extremely safe to use. Please navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.


When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 


For instructions on how to download your EtreCheck report and attach it to your reply to this message please click How to use the Add Text Feature When Post… - Apple Community



1 reply
Question marked as Top-ranking reply

Sep 4, 2022 2:13 PM in response to carlaashtonc

Possibly a hardware failure such as a failing power supply. However let do some research to see if there are any other issues before you take it to your local Apple Authorized Service Provider for repair.


It will help us get a good idea of what is causing your problem if you provide a report of your system, that way we do not have to play 20 questions with you. The report we are requesting does NOT provide any personal information and is extremely safe to use. Please navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.


When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 


For instructions on how to download your EtreCheck report and attach it to your reply to this message please click How to use the Add Text Feature When Post… - Apple Community



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iMac shutting down

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