iPhone 11. Updating to iOS16 causes touch screen to fail.
Updated to iOS 15.7 first, then updated to iOS16 straight afterwards. Both updates ran with no issues.
After update to 16, touch screen is operating randomly. (Touch one icon and another is selected, cannot put correct numbers in to make a phone call etc) Everything else appears to work. No problems with touch before the update.
[Re-Titled by Moderator]
iPhone 11, iOS 16
OK - have spent the day with Apple tech trying to diagnose the problem. No software fixes resets or restores worked. I was told the problem is caused by new display features in iOS16 which are incompatible with non-Apple replacement screens.
The phones cannot be restored back to iOS15.7 after upgrading to iOS16. The only solution offered is to replace the display with an Apple display (cost £220 ish). I wish they had warned me of this before doing the upgrade to iOS16!!
By the way, I discovered that fast double taps kind of work sometimes when selecting apps and entering data.
OK - have spent the day with Apple tech trying to diagnose the problem. No software fixes resets or restores worked. I was told the problem is caused by new display features in iOS16 which are incompatible with non-Apple replacement screens.
The phones cannot be restored back to iOS15.7 after upgrading to iOS16. The only solution offered is to replace the display with an Apple display (cost £220 ish). I wish they had warned me of this before doing the upgrade to iOS16!!
By the way, I discovered that fast double taps kind of work sometimes when selecting apps and entering data.
t0r wrote:
This is totally weird. Apple presents the new iPhone 14 serie few days ago. iOS 16 gets released. A lot of people are now having touch screen issues, so serious that they can't even use the phone. What the heck is going on? Apple should release an update immediately.
And so far, most of those people are ones who had their screens replaced by third parties using non-Apple parts.
There does appear to be a way to mitigate the problem:
Settings>Touch Accessibility>Touch Accomodation (Turn on Touch Accomodation) > Initial Touch Location> Swipe Gestures (Turn on Swipe Gestures) >"Standard".
Hello Nitesh,
The issue you have reported after upgrading ti 16.1 has been reported by me and others after upgrading to iOS 16. Many have verified iOS16.1 solved this issue for them.
Mostly the devices for which screen had been replaced with a non Apple provided screen (off market) were affected. I too got my screen replaced at a 50% discount because my previous screen was still under warranty and this is a defect caused by software. I had this issue after upgrading to iOS 16 and got it fixed after getting screen replaced al most a week before iOS 16.1 came out. Now I am on iOS 16.1. The new screen wasn’t affected by upgrade to 16.1 from 16.0. I hope Apple doesn’t notices it 😜
getting_closer wrote: "Still there for me. XS 3rd party display"
Touch screen problems can be expected from a 3rd party display – particularly "after an iOS software update":
...found by searching Apple's Knowledge Base.
Another possible cause is an aging, weak battery. What's the Maximum Capacity % here?...
Settings > Battery > Battery Health & Charging
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Same problem to me and I solved it by forcing IPhone to restart as Following steps:
1- press the volume button up and quickly release
2- press the volume button down and quickly release
3- press lock main button and hold until the apple logo appears and release
that’s all
Nurdieh0 wrote:
I updated to 15.7 before 16 like they did, and encountered the same issue. I have an iphone 11 as well, but with a different screen than Apples. I currently can’t use my phone without the screen bugging out so I’m writing from my ipad. I am wondering if others are having the same issue.
If the screen was replaced with a part that wasn't genuine, that is more likely to be the cause of your problem.
Stez65 wrote:
+1 here on iPhone XR. Updated to iOS15.7 this morning. All working well. Then updated to iOS16 this afternoon. Phone touchscreen now unresponsive, can’t swipe with usual finger motions, often taking 2 or 3 fingers to close apps (that’s if they close) or generally do anything.
Did you have your screen replaced by a third party?
Have you tried the suggestion to change your settings?
Settings>Touch Accessibility>Touch Accomodation (Turn on Touch Accomodation) > Initial Touch Location> Swipe Gestures (Turn on Swipe Gestures) >"Standard".
Yes it’s a real nightmare. I changed the settings are per my previous post in this thread which made the phone barely usable however after speaking to my local repair shop . They suggested replacing the screen with their latest which worked and it’s now back to normal on iOS 16 but I’m £50 down for a screen that worked perfectly before the update ! . Previous screen been on 5 months with no issues or damage
Ok so 16.0.2 makes it worse with the fix above - it stops swipe gestures totally. But ... if you turn on touch accommodations as described above but turn Swipe Gestures Off instead of On as described above, things get almost back to normal.
So turn on Touch Accommodations, Set Use Initial Touch Location and keep Swipe Gestures off if you have installed 16.0.2 hoping it will fix things.
I'm doing this on an iPhone X but seems pretty solid. Initial installation of 16.0.2 made it a whole lot worse, but turning swipe gestures off brought them back. If you've got 16.0.2 and having issues give that a try.
Update: Today I tried the 16.1 version doing a full restore on my mac but the touch kept failing, then I did a DFU retore on a iTunes-Windows 11 pc and my phone works again yaaaaay. Hope everybody can get their devices back to work.
Took photo to local phone shop today who have fitted another non genuine screen and it is working perfectly on ios16 .
Absolutely disgraceful that apple treating their customers likes this
I was able to restart my phone by following this article. Touch screen went back to normal afterwards.
Force restart iPhone - Apple Support
I'm having the exact same issue with my iPhone X and a 3rd party screen.
This tweet gave me a temporary solution, my phone is useable now:
Steps:
Settings > Touch > Accessibility > Touch Accomodation (Turn on Touch Accomodation) > Scroll down and Select "Initial Touch Location" >> Scroll down >> Swipe Gestures (Turn on Swipe Gestures) >> Select "Standard".
Well, I eventually gave up and restored my iPhone X to iOS 15.7 (full wipe). Display is working properly again.
Before I did this I bought a new iPhone so I didn't lose my settings. Hopefully Apple will pick up this problem, so I can properly install iOS 16 on the iPhone X eventually.
iOS 16 Touch Screen Problems
