Can't use Apple Account Balance to complete purchase

I had no luck using either my apple account balance or gift cards. After hours on support, I was told that it would work in a physical store. When I went to the store, they said if it doesn't work online, it won't work in-store. Disappointing.

When do we all put the big red nose and wig on? Apple treating us like clowns, might as well dress like it. I for one have learned my lesson and will do everything possible to avoid putting any type of dollar amount into my Apple balance ever.

What you are suggesting is a *workaround*, not a solution. There is a clear difference.

All: I am having this issue now. Splitting the payment onto a credit card doesn’t work for me, and the nice Apple advisor said she didn’t see any denials on her end. Going to have a call with a Senior Advisor tonight, maybe they’ll be able to help.

I don’t know what’s going on with Apple, but I’ll tell you want these last few years … ehhhhhh.

Went to an Apple store Today… was shocked by the experience. I had almost to complete opposite of what Apple was built on initially as far as customer experience.

The fact that this payment issue is still prevalent is shocking and severely disappointing. Reading the amount of work y’all have to go through to spend your own money to basically give right back to Apple is comical and heartbreaking all at the same time.

seriously considering ditching the Apple bandwagon… so many other options out there now

The workaround I used, as suggested by others, was to apply X amount to apple balance account and X amount to CC, during checkout. I just put $2 on my CC and applied $740 from my apple balance account.

Who do I need to reach out to get support for this? It feels like it's account related.

Check if this can help you ->  here for more support and assistance.

Thank you so much. I too spend 1-2 hours between call and chat. Nobody can help, and there is no level 2 escalation. It just transfers between Sales to tech back to sales

Python is going to Apple Store, not me.

FIngers crossed the apple store has some special tool

I seem to be unable to add my Apple Account to my Wallet too.

I also get the "Cannot Add Card, Your Apple Account Balance cannot be added to Wallet at this time" error.

I don’t know what error that is cause you can’t add ID Balances to Wallet. You should however be able to purchase online with ID Balance which is our main predicament here

Please keep us updated!

i didnt test it yesterday, it could have worked yesterday too.

I would say 3 days

What was your situation? Did you also purchase something with an apple balance and cancel the sale?

Hmmm maybe there's a waiting period? PythonPaul - how long has it been since you loaded the balance with gift cards? It's been less than 24 hrs for me.