Reset / verify airpods 3

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Reset / verify airpods 3

I recently tried resetting my AirPods 3rd generation as I could not find the option to switch on Find My Network under the settings for my AirPods. I verified the serial number on the apple coverage link. When I try to reconnect my AirPods to my iPhone, it gives a warning: "These headphones could not be verified as genuine AirPods and may not behave as expected."

Anyone able to give advice on how to resolve this?

Note they were working fine before I attempted the reset as per the following link:

How to reset your AirPods and AirPods Pro - Apple Support

iPhone SE, iOS 16

Posted on Sep 14, 2022 5:10 AM

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Answer 1

SnickZ.

Community Specialist

Sep 18, 2022 6:07 AM in response to mitz001

Hey, mitz001. We apologize that we weren’t clear.

The message you’re receiving may mean that they’re not genuine OR there may be a problem with the mechanics or the software of your AirPods. This is why we recommend reaching out to Apple Support to look into this further with you: Get Support

All the best.

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Answer 2

jmarse1

Community Specialist

Sep 17, 2022 4:18 PM in response to mitz001

Hi, mitz001.

If you're getting a message that the AirPods may not be genuine; they may not be genuine AirPods, or there may be a physical issue with them. Since resetting them would be about the extent you could do troubleshooting this, we'd recommend reaching out to Apple directly for further help: Apple Support

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