The installation continuously fails. What to do?

Sorry am I one the wrong page of things ?

User wrote " I connect my iPhone to my Macbook and it says it needs an upgrade to chat but the upgrade fails continuously. "

To my eyes, it implies some update for macOS Monterey is required for the attached / cabled iPhone to computer.

Do I have that right ?

Find-my-printers wrote:

I connect my iPhone to my Macbook and it says it needs an upgrade to chat but the upgrade fails continuously.

What upgrade

what excact Mac

what is your current macOS

what iphone

what is your current iOS....?

The current stable release of Monterey including bug fixes, is macOS 12.6

Keep your Mac up to date - Apple Support

Keep your Mac up to date - Apple Support

Update your iDevice - The current stable release of iOS including bug fixes, is iOS 16.0

Update your iPhone or iPad - Apple Support

Find-my-printers wrote:

16" MacBook pro with 12.6 MacOS. iPhone is XR with IOS 16.0 - connected via USB

Did you shut down both devices and reboot both devices...?

" upgrade to chat"

what is this chat a third party app (?)

"And when I click on update it downloads "

What downloads exactly...?

Find-my-printers wrote:

This began as soon as my MacBook came back up from its upgrade. I had upgraded the iPhone just before that. SO yes, both machines were rebooted.

Shut down both devices manually and reboot both devices—then compare your results.

If you see "Software update is required to connect to your iOS device" on your iPhone, iPad, or iPod touch

 Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal and Try Again

Thank you 🇨🇦

secondly, have seen this issue when iOS 15 was first released

may need to give Apple a little more time to sort out the IOS 16 issues for this specific update to work. ❓