My Face ID is not working

Follow these steps, testing after each step:

• Face ID not working.
• Software Update.
• Turn iPhone on or off.
• Force Restart iPhone.

If that didn’t work, then it could be a hardware issue.

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

As a result, I recommend service.

Service Checklist:

• iPhone service pricing.
• Check AppleCare Coverage.
• Get your iPhone ready for service.

Click ▶︎ Start a Service Request. ⚛️

Need more help?

• Call Apple Support at 1-800-APLCARE. 📞
• International Support. 🌐
• Contact Apple Support. 📝
• Live chat using Messages. 💬

Click ▶︎ Check Repair Status. 🔧

See if anything here helps 

Face ID on your iPhone or iPad Pro.  *

Face ID - If an alert says has been disabled on your iPhone or iPad Pro.  *

Face ID not working' problems on iPhone.    -

Face ID Not Working.   -

You may need to take it in for service.

Genius Bar Reservation  -  US.    

Find a store.  -

Authorized Service Provider.  -

ASC YouTube for how to to schedule a repair at an Apple Store or Apple Authorized Service Provider – Apple Support