I cannot restore my messages

Purchased a new phone signed in with my previous iCloud info, everything was restored to the new phone accept my iMessages. How do I get my messages?


iPhone SE, iOS 15

Posted on Sep 15, 2022 8:28 PM

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Question marked as Top-ranking reply

Posted on Sep 19, 2022 4:09 PM

Hello 51p,


Do you know if you were using Messages in iCloud on your previous device? If so, those Messages won't be stored in your backup. You can find more info about that in here: Use Messages in iCloud - Apple Support


Do you still have access to your previous iPhone? If so, you can try enabling Messages in iCloud on the new device to see if they sync over. You can do that using these steps:


1. Go to the Settings app.
2. Tap your name.
3. Tap iCloud.
4. Turn on Messages.


Cheers!


1 reply
Question marked as Top-ranking reply

Sep 19, 2022 4:09 PM in response to 51p

Hello 51p,


Do you know if you were using Messages in iCloud on your previous device? If so, those Messages won't be stored in your backup. You can find more info about that in here: Use Messages in iCloud - Apple Support


Do you still have access to your previous iPhone? If so, you can try enabling Messages in iCloud on the new device to see if they sync over. You can do that using these steps:


1. Go to the Settings app.
2. Tap your name.
3. Tap iCloud.
4. Turn on Messages.


Cheers!


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I cannot restore my messages

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