I have lost a lot of imessages suddenly. When I investigate I am told that my Icloud and iMessage accounts do not match. This has happened suddenly without any interference from me
[Re-Titled by Moderator]
iPad mini 4, iPadOS 15
I have a new iphone and I am trying to make sure everything is backed up before I erase the old iphone. I get this message saying the accounts don’t match. I am not technically inclined. How do I make sure I don’t loose any messages? and sync the accounts? Appreciate any ideas.
I have a new iphone and I am trying to make sure everything is backed up before I erase the old iphone. I get this message saying the accounts don’t match. I am not technically inclined. How do I make sure I don’t loose any messages? and sync the accounts? Appreciate any ideas.
Hello Jadefish9,
Thank you for posting your question to the Apple Support Communities.
From what we understand, you have seen several messages disappear from the Messages app. If this was related to your iCloud account being disabled, you may be able to enable Messages in iCloud again in the Settings app. Please follow these steps to ensure that iMessage and Messages in iCloud are enabled:
If all of these above are already enabled, please keep in mind that any messages you delete from your other Apple devices are also deleted from your iPhone when Messages in iCloud is turned on.
We hope that this information helps you find a solution.
Cheers!
That’s actually worked thank you
It did not help. My iPad still gives this message even though my Mac and iPhone are synching messages perfectly. All 3 were recently updated with the latest updates. The dropping messages and synching messages problem appears to happen with messages sent to non apple devices using SMS.
I did the above and my accounts still do not match.
I went to Settings > Messages > Send & Receive and made sure i had the correct icloud email then signed out and back into my icloud and that seemed to fix my problem
How do I make my iCloud and my iMessages match?
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I don’t pay community anything, why should I ask questions from the people who are having the same problem I have? Can’t I apple or iMessages solve the problem??????
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