update software
Hello, when I want to update the software, it tells me that I am not connected to wifi. But I'm connected. Could this be fixed?
iPhone 11
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hello, when I want to update the software, it tells me that I am not connected to wifi. But I'm connected. Could this be fixed?
iPhone 11
Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.
Make sure you:
• Are using a WiFi connection (not a hotspot).
• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).
• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.
• Are not using a VPN connection.
• Do not have power save mode turned on.
• Do not have a beta version installed.
• You have at least 6 gigs of storage available.
You can also check out this article for help -
If your iPhone, iPad or iPod touch won’t update
If your iPhone or iPad won't update – Apple Support (UK)
Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.
Make sure you:
• Are using a WiFi connection (not a hotspot).
• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).
• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.
• Are not using a VPN connection.
• Do not have power save mode turned on.
• Do not have a beta version installed.
• You have at least 6 gigs of storage available.
You can also check out this article for help -
If your iPhone, iPad or iPod touch won’t update
If your iPhone or iPad won't update – Apple Support (UK)
update software