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Level 1

4 points

update software

Hello, when I want to update the software, it tells me that I am not connected to wifi. But I'm connected. Could this be fixed?

iPhone 11

Posted on Sep 16, 2022 5:44 AM

Top-ranking reply

Level 9

66,994 points

Posted on Sep 16, 2022 7:02 AM

Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.

Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Are not using a VPN connection.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 6 gigs of storage available.

You can also check out this article for help -

If your iPhone, iPad or iPod touch won’t update

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