iPhone 12 Mini Dimming and Overheating Issue

I'm experiencing severe screen dimming and overheating issues with my 12 Mini.  It occurs when, for example, the phone is charging or when I'm on a call for more than 30 min. It also occurs sporadically--for example, the brightness level was set at its maximum and the phone was locked and left untouched, but when the phone is unlocked several minutes later, the brightness level has automatically decreased. I can also share a video to demonstrate this defect. In every instance, auto-brightness and white point settings were turned off.


It not only interferes with the intended use of the product but it also raises safety concerns particularly when I'm driving and using navigation, as the screen suddenly dims, making it hard to look at directions on the phone and simultaneously focus on driving.


I visited the genius bar, but they were unable to find the cause of this problem. They confirmed that the battery and display performances are OK and the diagnostic test they ran revealed no issues. The software installed on my phone is up to date. The staff at the genius bar basically said they don't know what can be done to address this and recommended that I trade in this iPhone and get a new one. I believe this is an inherent product defect. The problem started occurring 1 1/2 years after the purchase, and there was no way I would have known that I had a defective product within the year covered by the warranty. I previously had an iPhone 6 and had no similar issues.


Has anyone run into a similar issue? What can be done to address this?

iPhone 12 mini, iOS 15

Posted on Sep 16, 2022 7:20 AM

Reply

Similar questions

1 reply

Sep 20, 2022 9:09 AM in response to wk__

Hello wk__,


This resource has more details on situations in which your iPhone may get warm or dim the screen: If your iPhone, iPad, or iPod touch gets too hot or too cold - Apple Support


If you continue to experience those behaviors unexpectedly, you'll want to reach out to Apple Support: Contact - Official Apple Support They'd be in the best position to look into this further.


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 Mini Dimming and Overheating Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.