iPhone 12 - Do I have a keyboard problem.

Question

Level 1

8 points

iPhone 12 - Do I have a keyboard problem.

I have a very strange issue with my iPhone 12 - hope someone can help.

I have made two telephone calls today to completely unrelated different companies.

Each one one has an automated switchboard. They say something like, “press 1 for Sales, press 2 for warehouse”, etc, etc.

I press the correct key and the number shows on my screen, so far everything is normal.

But for some reason my replies are ignored, they keep asking “press 1 for Sales” etc.

Eventually my call is cut off as they think I’m not replying.

What’s gone wrong, everything was fine yesterday

many thanks

Posted on Sep 16, 2022 9:06 AM

Reply

Answer 1

JovonaP.

Community Specialist

Sep 20, 2022 10:00 AM in response to kingsmiller

Hello kingsmiller,

Thanks for using Apple Support Communities. We understand that keypad input isn't recognized during automated calls on your iPhone. We recommend that you restart your iPhone, this simple step can reset network connection and resolve many unexpected behaviors: Restart your iPhone - Apple Support

DTMF tones are a feature from your carrier. If the issue persists, we recommend contacting your carrier for further assistance.

Have a nice day!

Reply