Unable to make a purchase using my apple account balance!

Thank you for checking through all those possibilities ..

Commiserations on the long wait time for calls ... am guessing many companies have staff shortages.

Wondering if your Apple balance availability could be held up by the process of a cancelled order.

When making a purchase, some products available in the online store may offer a link to chat online with a specialist to help with the purchase.

Eg: for iPhone purchase on this page:

Buy iPhone 14 Pro and iPhone 14 Pro Max - Apple

in the bottom right hand corner of page:

step1-chat-specialist

Hi, and welcome to the Apple Community.

We are all Apple users, like yourself in this Community (not Apple of itself)

So we can not access your accounts or details to check this out for you.

We'd like to help, however.

Wondering if your device is signed in to your Apple ID.

Sign in with your Apple ID - Apple Support

See if Apple Balance can be used ok as a Payment method in your country or region:

Payment methods that you can use with your Apple ID - Apple Support

For some purchases Apple requires a valid credit card listed in your Apple ID account,

even if the payment is being made with Apple ID balance.:

What you can buy with your Apple Gift Card or Apple Account balance – Apple Support

For more help / support if needed:

Try

Apple Store Customer Service at 1‑800‑MY‑APPLE 

or

Shopping Help:

Help - Apple

or

You might want to reach out to the Billing Support Team who could access your account details:

There is a "Get Support" link (or an app) at the bottom of their webpage (link below)

Subscriptions and Billing - Official Apple Support

All the best :-)

PS:

Shopping Help: Payment & Security

says:

“Read about the variety of payment options offered on the Apple Online Store, and how the tax on your order is calculated”.

and

“To prevent any unnecessary delays in processing your order, please ensure that the billing address on your order and credit card account matches”.

Payment & Security - Shopping Help - Apple

Thank you for joining the discussion rpd1289,

NB: I may be wrong:

Suspecting: the answer may lie in this Apple Store webpage:

Payment, Financing, Refunds and VAT - Shopping Help - Apple

Eg: says:

"You can use the funds from your Apple Account Balance IN COMBINATION with Apple Pay or one credit card (and up to eight Apple Gift Cards)".

Anyone making an unsuccessful purchase purchase want to try:

Eg : Apple balance for the purchase price less $5 or so

Credit / Debit card for the remaining $5 or so

Suspecting Apple Security may want to check credit card address matches shipping address in order to further protect you and your money / account / delivery.

See the Apple Support article(s) below. Link to contact Apple Support in the article. 

Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store*

Possible fixes.   Fix ‘Your Payment Method Was Declined’ Error In App Store.  -

                          Payment method declined in iTunes or the App Store.   -

I am also having the same problem, I don’t understand what could be the issue, I even called Apple customer service and tried to order over the phone.

they had same issue at their end and were clueless

also different types of error while ordering from App and website

I found the fix 😀😀. My order got processed!!

Step 1: call customer support and get your call transferred to sales team

Step 2: Tell them your issue and suggest them that you will place the order with debit/credit card and ask them to change the payment method. They have the option to do it.

Step 3: Your Order will get processed

I've been having the same issue when trying to purchase an Apple Watch 8 and AirPods. Made multiple calls to no solution. One rep tried placing the order for me and ran into the same error message - "Your payment authorization failed. Please verify your information and try again, or try another payment method." I'm also having a problem with adding my Apple Account to my Wallet - "Cannot Add Card Your Apple Account Balance cannot be added to Wallet at this time."

See this more active thread: Can't use Apple Account Balance to comple… - Apple Community

Just trying to rally everyone with the same issue around one thread :)

Anyone found out the solution to this ?

Am also having the same issue! Any solution to this? I have been struggling for almost 6 days!

Same issue here, i have two apple ids topped up to 2k with gift cards but get this error message.

PLEASE HELP