I have well over whats needed for making a purchase in the apple store, i have been trying to make a purchase online using the same for the new iPhone 14 pro but in vain. every-time i try it says "Your payment authorization failed. Please verify your information and try again, or try another payment method." need help
iPhone 14 Pro
Hi, and welcome to the Apple Community.
We are all Apple users, like yourself in this Community (not Apple of itself)
So we can not access your accounts or details to check this out for you.
We'd like to help, however.
Wondering if your device is signed in to your Apple ID.
Sign in with your Apple ID - Apple Support
See if Apple Balance can be used ok as a Payment method in your country or region:
Payment methods that you can use with your Apple ID - Apple Support
For some purchases Apple requires a valid credit card listed in your Apple ID account,
even if the payment is being made with Apple ID balance.:
What you can buy with your Apple Gift Card or Apple Account balance – Apple Support
For more help / support if needed:
Try
Apple Store Customer Service at 1‑800‑MY‑APPLE
or
Shopping Help:
or
You might want to reach out to the Billing Support Team who could access your account details:
There is a "Get Support" link (or an app) at the bottom of their webpage (link below)
Subscriptions and Billing - Official Apple Support
All the best :-)
Thank you for trying, and letting us know.
Hi Mag76bhs,
You might want to try the "fix" 😀😀 that guhanIN posted above, when he got his order processed.
@kokkirala Did you find the fix to this? I am having the same problem and Apple has no clue.
Thanks for your reply. I am a bulk purchaser which is the issue . It’s not that realistic for me to call up to order and give them numbers over the phone.
I even cannot place order with my debit/credit card
Hi ratsol,
If you look though the posts above,
guhanIN posted a "fix" that worked.
I found the fix 😀😀. My order got processed!!
Step 1: call customer support and get your call transferred to sales team
Step 2: Tell them your issue and suggest them that you will place the order with debit/credit card and ask them to change the payment method. They have the option to do it.
Step 3: Your Order will get processed
Wow! That is magnificent, guhanIN,
Thank you so much for posting your method here for all to see!
Glad to know you were able to solve this.
Cheers :-)
Any update guys?
Unable to make a purchase using my apple account balance!
