Can’t add payment security code

Question

Can’t add payment security code

Trying to add a new payment card for iCloud. All fine except can’t add the security code as the keyboard is half off the screen. Doesn’t seem to be a way to move it, can’t rotate have tried several times but no luck

iPhone 11, iOS 16

Posted on Sep 17, 2022 2:25 AM

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Answer 1

bruno75

Community Specialist

Sep 20, 2022 2:47 PM in response to Help-me-pl3ase

Hey there Help-me-pl3ase,

We agree that this is unexpected behavior, especially since you've already tried rotating the screen, but the issue remains. While you may need to contact Apple Support about this we'd like to first rule out some possible general causes by confirming the following:

Have you already tried a restart of your iPhone? Sometimes unexpected behavior is resolved by a restart. This link shows how to Restart your iPhone.
We see you have iOS 16 installed, but is iOS 16.0 the exact version showing under Settings > General > About?
Does this occur with the numeric keyboard only when trying to enter a new payment method, or has this occurred in other circumstances for which the keyboard is used?

Cheers!

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Can’t add payment security code

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