Hi
I opened my new MacBook today, didn't have the chance to add my apple id info and now Im locked out. I tried restarting it and writing the password I chose but it says its incorrect and wont let me reset it. I did use my fingerprint to enter as well but I don't have the option to do so now because using it requires me to insert my correct password first.
Thank you in advance for your help!!
MacBook Pro 16″, 12.1
Jolan8622 wrote:
Hi
I opened my new MacBook today, didn't have the chance to add my apple id info and now Im locked out. I tried restarting it and writing the password I chose but it says its incorrect and wont let me reset it. I did use my fingerprint to enter as well but I don't have the option to do so now because using it requires me to insert my correct password first.
Thank you in advance for your help!!
Call Customer Support (800) MY–APPLE (800–692–7753)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
Contact Apple for support and service - Apple Support
Jolan8622 wrote:
Hi
I opened my new MacBook today, didn't have the chance to add my apple id info and now Im locked out. I tried restarting it and writing the password I chose but it says its incorrect and wont let me reset it. I did use my fingerprint to enter as well but I don't have the option to do so now because using it requires me to insert my correct password first.
Thank you in advance for your help!!
Call Customer Support (800) MY–APPLE (800–692–7753)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
Contact Apple for support and service - Apple Support
Locked out of new macbook
