Music can’t find downloaded songs when searching offline

When my iPhone is in flight mode, Music can’t find tracks I have downloaded when I search in ‘Library’, even when that song is currently playing…what’s going on?! Any ideas? See screenshot for an example, it’s happened with other tracks too.


Thanks!


iPhone 12 Pro, iOS 15

Posted on Sep 17, 2022 6:36 PM

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4 replies

Sep 21, 2022 8:44 AM in response to drzwdwsk

Hello drzwdwsk,


Being able to quickly search and locate a song in the Library is a great feature and you've come to a great place for help! Based on the issue you're facing, you'll want to complete the steps listed below. These steps are outlined in more detail via the link below. While the title of the article references a different issue than what you're experiencing, these steps are still very helpful for other application specific issues.


  1. "Force the app to close."
  2. "Restart your iPhone"
  3. "To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad."
  4. "Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed."

 

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


Let us know how that goes!

Sep 26, 2022 10:39 AM in response to drzwdwsk

drzwdwsk,


Let's also temporarily disable Low Power Mode under the Settings > Battery menu to verify that feature isn't a contributing factor in this behavior: Use Low Power Mode to save battery life on your iPhone or iPad - Apple Support


Should that still persist, you'll want to reach out to Apple Support so they can look into this further: Contact - Official Apple Support


Take care.



Sep 26, 2022 2:33 AM in response to Todd0213

Hi Todd0213,


Thanks for the suggestions. I tried all of them and Music is still behaving in the same manner.


Most songs downloaded to my phone cannot be found when offline. Note that these are not ‘purchased’ tracks, just from the Music subscription, though that shouldn’t make a difference.


It seems like an issue with searching in the app. Music is not great at searching generally, I find I often have to type the full name of an artist to locate a track whereas other streaming platforms have much better search results with just a key word.


Cheers

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Music can’t find downloaded songs when searching offline

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