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Video unavailable Apple TV there was a problem loading this video

I’m subscribed to appletv , everything’s working perfectly fine but one show, it keeps saying video unavailable there was a problem, I tried restarting both appletv and my tv nothing seems to work.

Apple TV

Posted on Sep 18, 2022 2:46 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 21, 2022 10:06 AM

Hey Raklianova,


We understand that you get an error message from a specific show in the Apple TV+ app on your Apple TV.


It sounds like you've already completed the steps in this support article: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


Do you have any tvOS updates pending? Here's how to check: How to update your Apple TV - Apple Support


If that doesn't resolve the issue, we recommend reaching out to Apple Support directly: Contact - Official Apple Support


Take care.

1 reply
Question marked as Top-ranking reply

Sep 21, 2022 10:06 AM in response to Raklianova

Hey Raklianova,


We understand that you get an error message from a specific show in the Apple TV+ app on your Apple TV.


It sounds like you've already completed the steps in this support article: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


Do you have any tvOS updates pending? Here's how to check: How to update your Apple TV - Apple Support


If that doesn't resolve the issue, we recommend reaching out to Apple Support directly: Contact - Official Apple Support


Take care.

Video unavailable Apple TV there was a problem loading this video

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