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Unable to take a screenshot.

I no longer have the option to screenshot on my phone.

I have already reset, hard reset, wiped my phone, deleting all data and setting and tried the accessibility options (using the white circle > device > more > screenshot.) and tried the double tap on the back and nothing is working.


I have checked my photos and no screenshots appear.


im perplexed! any advise would be greatly appreciated.

iPhone 11

Posted on Sep 18, 2022 4:16 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 18, 2022 4:31 AM

If you already tried (to no avail) the correct gestures provided in this support article:--> Take a screenshot on your iPhone - Apple Support, contact Apple Support directly, using this link:--> Get Support or make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

2 replies
Question marked as Top-ranking reply

Sep 18, 2022 4:31 AM in response to Calli berry

If you already tried (to no avail) the correct gestures provided in this support article:--> Take a screenshot on your iPhone - Apple Support, contact Apple Support directly, using this link:--> Get Support or make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

Unable to take a screenshot.

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