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My MacBook Air froze, mouse didn’t work. I held down the power button to restart. Mouse and keyboard still not working on sign in page. Restarted again, now black screen with a white side view of a computer and another image blinking back a forth, with Apple support website.
where do I go from here?
MacBook Air 13″, macOS 12.4
It means your keyboard and mouse aren't connecting properly. Do you have an external wired keyboard/mouse you can troubleshoot with?
If your keyboard or mouse won’t connect during Mac setup - Apple Support
It means your keyboard and mouse aren't connecting properly. Do you have an external wired keyboard/mouse you can troubleshoot with?
If your keyboard or mouse won’t connect during Mac setup - Apple Support
Can you post a picture of the screen you see? Does it look like any of the screens here? What year is your Mac?
Try starting in macOS Recovery (CMD + R). If it doesn't work, try Internet Recovery (CMD + OPT + R).
Two images, switching back and forth.
I do not.
maybe it would be easy to bring it into the Apple store. They would have that…
Thanks for your help
You're welcome- sorry I couldn't help more.
MacBook Air frozen, blinking computer side view and Apple support website
